Same-day dispatch for orders placed by 15:00
Shinely

Contact

Have a question about a product or an order? Write to us - we reply on working days to the e-mail address you give.

Write to us

We reply on working days to the e-mail address given in the form. If you are writing about an order, please include its number - you will find it in the confirmation e-mail.

Contact details

NEY Maciej Szwarc

ul. Szafarnia 11/F8

80-755 Gdańsk, Poland

Tax ID (NIP) 578-313-34-34

biuro@shinely.pl

Your answer may already be here

  • Questions about orders, payments, delivery and returns are answered on the Frequently asked questions page.
  • You can check the status of your order via the link in the order confirmation e-mail.
  • How to return a product or make a complaint is explained on the Returns and complaints page.

Frequently asked questions

Everything worth knowing before you buy - in 60 seconds.

Orders placed and paid for by 15:00 on working days are dispatched the same day. Orders placed later, at weekends or on public holidays are dispatched on the next working day.

Delivery costs depend on the chosen method - you will see the exact fee in your basket before placing your order. You can find our full delivery pricing on the Delivery and shipping page.

Free delivery to a Paczkomat parcel locker on orders from PLN 150. The threshold is calculated on the value of the products after any discount.

Delivery usually takes 1 working day after dispatch. You will receive a tracking number by email as soon as your parcel is on its way.

Yes. You have 14 days to cancel your purchase without giving any reason, starting from the day you receive your parcel.

Wash them at 30-40°C separately from other fabrics, using a dedicated microfiber wash liquid or mild liquid soap. Do not use washing powders, bleaches or fabric softeners, as they clog the fibres. Air dry naturally; do not tumble dry or iron.

Yes, we recommend washing towels and cloths before using them for the first time. This primes the fibres to absorb water and pick up dirt much better.

Available payment methods: BLIK, fast bank transfer, payment card, Apple Pay and Google Pay (PayU) as well as cash on delivery.

Yes. For delivery to Poland, tick in the order form that you want an invoice for a company and enter the tax identification number and company details - we will issue the invoice to those details. For delivery to another country we sell to consumers only, and the invoice is issued to the person who places the order.