Same-day dispatch for orders placed by 15:00
Shinely

Delivery and shipping

Orders placed on a working day by 15:00 (Polish time) are dispatched the same day from our warehouse in Poland. Delivery usually takes 1 working day.

Delivery methodPrice
InPost Paczkomaty 24/7 parcel lockerusually 1 working day after dispatchPLN 9.99from PLN 150.00: FREE
InPost courierusually 1 working day after dispatchPLN 12.99
InPost courier - cash on deliveryusually 1 working day after dispatch, payment on deliveryPLN 17.99

How much does delivery cost?

  • InPost Paczkomaty 24/7 parcel locker: PLN 9.99
  • Free delivery to a Paczkomat parcel locker: on orders from PLN 150
  • InPost courier: PLN 12.99
  • InPost courier, cash on delivery: PLN 17.99 - you pay when you receive the parcel

You see the delivery cost in your basket before you place your order - no hidden fees.

The free delivery threshold (PLN 150) is calculated on the value of the products after any discount.

When will my parcel arrive?

Monday-Friday: order by 15:00 (Polish time) → dispatched the same day.

Weekends and Polish public holidays: orders are dispatched on the next working day.

Delivery (Poland): usually 1 working day after dispatch.

For orders paid online, the cut-off time counts from when the payment is credited.

For cash on delivery orders (InPost courier, PLN 17.99), the cut-off time counts from when the order is placed.

Shipped from our warehouse in Poland

We pack and ship every order from our warehouse in Poland - your parcel doesn't travel for weeks from the other side of the world, and there are no customs charges. We pack each order carefully so that it reaches you in perfect condition.

How can I track my parcel?

Right after you place your order, you will receive a confirmation e-mail with a link to the order status page. When the parcel leaves our warehouse, we will send you another message with the tracking number - use it to check where your parcel is on the carrier's website.

Payment methods

Available payment methods: BLIK, fast bank transfer, payment card, Apple Pay and Google Pay (PayU) as well as cash on delivery.

All prices in the shop include VAT.

Returns

You have 14 days to return your purchase without giving a reason. We explain it step by step on the Returns and complaints page.

Delivery questions

Write to us as soon as possible at biuro@shinely.pl or via the contact form. If the parcel has not left our warehouse yet, we will change the address.

A parcel not collected within the time set by the carrier comes back to us. Write to us and we will arrange to send it again or refund your money.

Take photos of the parcel and the product and write to us at biuro@shinely.pl. For a courier delivery it is worth drawing up a damage report with the courier, but not having one does not take away your right to make a complaint.

Countries we deliver orders to: Poland.

Have a question about delivery?

Write to us - we reply on working days.

Write to us

Frequently asked questions

Everything worth knowing before you buy - in 60 seconds.

Orders placed and paid for by 15:00 on working days are dispatched the same day. Orders placed later, at weekends or on public holidays are dispatched on the next working day.

Delivery costs depend on the chosen method - you will see the exact fee in your basket before placing your order. You can find our full delivery pricing on the Delivery and shipping page.

Free delivery to a Paczkomat parcel locker on orders from PLN 150. The threshold is calculated on the value of the products after any discount.

Delivery usually takes 1 working day after dispatch. You will receive a tracking number by email as soon as your parcel is on its way.

Yes. You have 14 days to cancel your purchase without giving any reason, starting from the day you receive your parcel.

Wash them at 30-40°C separately from other fabrics, using a dedicated microfiber wash liquid or mild liquid soap. Do not use washing powders, bleaches or fabric softeners, as they clog the fibres. Air dry naturally; do not tumble dry or iron.

Yes, we recommend washing towels and cloths before using them for the first time. This primes the fibres to absorb water and pick up dirt much better.

Available payment methods: BLIK, fast bank transfer, payment card, Apple Pay and Google Pay (PayU) as well as cash on delivery.

Yes. For delivery to Poland, tick in the order form that you want an invoice for a company and enter the tax identification number and company details - we will issue the invoice to those details. For delivery to another country we sell to consumers only, and the invoice is issued to the person who places the order.