Same-day dispatch for orders placed by 15:00
Shinely

Returns and complaints

You have 14 days to return your purchase without giving a reason. Below, in short: how to return a product and how to make a complaint.

Returns without giving a reason (14 days)

1. Write to us at biuro@shinely.pl or via the contact form to say that you are withdrawing from the contract - give the order number and the products you are returning. You can use the withdrawal form, but you do not have to. You can also withdraw from the contract online: Withdraw from the contract here - we will confirm receipt of your statement by e-mail.

2. Send the product back within 14 days to our address in Poland: NEY Maciej Szwarc, ul. Szafarnia 11/F8, 80-755 Gdańsk, Poland. You pay the cost of sending it back, whichever country you send it from.

3. We will refund your money - including the cost of the cheapest delivery to you - within 14 days of receiving your statement, in the currency you paid in and using the same payment method. We may hold back the refund until the product reaches us or you show us proof that you have sent it.

Returns address

NEY Maciej Szwarc

ul. Szafarnia 11/F8

80-755 Gdańsk, Poland

Tax ID (NIP) 578-313-34-34

Returns address

NEY Maciej Szwarc

ul. Szafarnia 11/F8

80-755 Gdańsk

Complaints

Is the product faulty or did it arrive damaged? Write to biuro@shinely.pl - give the order number, describe the problem and attach photos. We will reply within 14 days, and we cover the cost of sending the product under complaint back to us. The details are set out in the terms and conditions.

Frequently asked questions

Everything worth knowing before you buy - in 60 seconds.

Orders placed and paid for by 15:00 on working days are dispatched the same day. Orders placed later, at weekends or on public holidays are dispatched on the next working day.

Delivery costs depend on the chosen method - you will see the exact fee in your basket before placing your order. You can find our full delivery pricing on the Delivery and shipping page.

Free delivery to a Paczkomat parcel locker on orders from PLN 150. The threshold is calculated on the value of the products after any discount.

Delivery usually takes 1 working day after dispatch. You will receive a tracking number by email as soon as your parcel is on its way.

Yes. You have 14 days to cancel your purchase without giving any reason, starting from the day you receive your parcel.

Wash them at 30-40°C separately from other fabrics, using a dedicated microfiber wash liquid or mild liquid soap. Do not use washing powders, bleaches or fabric softeners, as they clog the fibres. Air dry naturally; do not tumble dry or iron.

Yes, we recommend washing towels and cloths before using them for the first time. This primes the fibres to absorb water and pick up dirt much better.

Available payment methods: BLIK, fast bank transfer, payment card, Apple Pay and Google Pay (PayU) as well as cash on delivery.

Yes. For delivery to Poland, tick in the order form that you want an invoice for a company and enter the tax identification number and company details - we will issue the invoice to those details. For delivery to another country we sell to consumers only, and the invoice is issued to the person who places the order.