Same-day dispatch for orders placed by 15:00
Shinely

Frequently Asked Questions

We have compiled answers to the questions we hear most often. Haven't found what you're looking for? Drop us a line via our Contact page.

Orders and payments

No. You can order without creating an account - all you need is an email address and delivery details. You will receive an order confirmation and updates by email.

Available payment methods: BLIK, fast bank transfer, payment card, Apple Pay and Google Pay (PayU) as well as cash on delivery.

Orders placed on a working day by 15:00 are dispatched the same day; later orders are sent on the next working day. Orders paid online are dispatched once payment is credited.

We will send you a payment reminder by email. Online orders that are not paid within 7 days will be cancelled automatically.

You will find a link to the order status page in your confirmation email. Once your parcel leaves our warehouse, you will also receive a message with your tracking number.

Delivery

Delivery to an InPost 24/7 Paczkomat parcel locker costs PLN 9.99.

Free delivery to a Paczkomat parcel locker on orders of PLN 150 or more. The threshold is calculated from the product value after discounts.

InPost courier costs PLN 12.99.

Yes, InPost courier cash on delivery costs PLN 17.99 - you pay when you collect your parcel.

Delivery usually takes 1 working day after dispatch. We ship from our warehouse in Poland.

Countries we deliver orders to: Poland.

Returns and complaints

Yes. You have 14 days to withdraw from your purchase without giving a reason. Drop us a line, then send the product back to: NEY Maciej Szwarc, ul. Szafarnia 11/F8, 80-755 Gdańsk, Poland. We will refund your money within 14 days, together with the cost of delivery to you, up to the price of our cheapest delivery option.

You cover the return postage cost for standard returns. If you make a warranty claim or complaint, we cover the return cost.

Email us at biuro@shinely.pl: provide your order number, describe the issue and attach photos. We will respond within 14 days.

Products and care

On every product page: description, specifications, FAQs and safety information. Can't find the answer you need? Get in touch with us.

Yes, we recommend washing towels and cloths before first use. The fibres will then absorb water and dirt much better.

Wash them at 30-40°C, separately from other fabrics, using a dedicated microfiber detergent or mild liquid soap. Do not use washing powders, bleaches or fabric softeners, as they clog the fibres. Air dry only, do not tumble dry and do not iron.

The flat brush has a flat plastic core with a microfiber cover, so it easily slips into tight wheel gaps and behind the brake caliper. The round brush features a cylindrical head that reaches deep into the wheel barrel through wider spoke openings.

No. After cleaning, simply rinse the brush thoroughly with clean water and leave it to air dry with the bristles facing upwards.

On our blog, we publish step-by-step guides: how to clean wheels without scratching, how to dry your car streak-free, and how to care for microfiber.

Invoices

Yes. For delivery to Poland, tick in the order form that you want an invoice for a company and enter the tax identification number and company details - we will issue the invoice to those details. For delivery to another country we sell to consumers only, and the invoice is issued to the person who places the order.

Frequently asked questions

Everything worth knowing before you buy - in 60 seconds.

Orders placed and paid for by 15:00 on working days are dispatched the same day. Orders placed later, at weekends or on public holidays are dispatched on the next working day.

Delivery costs depend on the chosen method - you will see the exact fee in your basket before placing your order. You can find our full delivery pricing on the Delivery and shipping page.

Free delivery to a Paczkomat parcel locker on orders from PLN 150. The threshold is calculated on the value of the products after any discount.

Delivery usually takes 1 working day after dispatch. You will receive a tracking number by email as soon as your parcel is on its way.

Yes. You have 14 days to cancel your purchase without giving any reason, starting from the day you receive your parcel.

Wash them at 30-40°C separately from other fabrics, using a dedicated microfiber wash liquid or mild liquid soap. Do not use washing powders, bleaches or fabric softeners, as they clog the fibres. Air dry naturally; do not tumble dry or iron.

Yes, we recommend washing towels and cloths before using them for the first time. This primes the fibres to absorb water and pick up dirt much better.

Available payment methods: BLIK, fast bank transfer, payment card, Apple Pay and Google Pay (PayU) as well as cash on delivery.

Yes. For delivery to Poland, tick in the order form that you want an invoice for a company and enter the tax identification number and company details - we will issue the invoice to those details. For delivery to another country we sell to consumers only, and the invoice is issued to the person who places the order.